Refund policy

Returns and Warranty Policy — RallyCam

At RallyCam, we want your shopping experience to be clear, fair, and transparent.

All warranty claims, returns, replacements, reshipments, exchanges, and refund requests are subject to the conditions described in this policy.

60-Day Limited Warranty

RallyCam offers a 60-day limited warranty beginning on the date the order is marked as delivered by the carrier.

This warranty covers eligible manufacturing defects and product-related functional issues, subject to inspection, verification, sufficient evidence, and the conditions established in this policy.

The 60-day warranty does not constitute an unconditional 60-day return period, satisfaction guarantee, or trial period.

Customers may not use the product and later return it simply because they changed their mind, no longer want the product, believe the product was not worth the purchase price, or because the product did not meet a subjective expectation.

When a return is required or authorized, the product must meet all applicable conditions, including:

  • The product must be unused unless RallyCam specifically authorizes otherwise in writing or the claim concerns a verifiable functional defect that reasonably required use to identify.
  • The product must be clean and in its original condition, except for conditions directly related to an approved defect claim.
  • The original box and packaging must be intact and in good condition when required for the approved return.
  • All original components, charging accessories, cables, manuals, and other items included with the order must be returned when applicable.
  • No component may be missing, altered, modified, replaced, dismantled, repaired, damaged, or excessively handled.
  • Proof of purchase must be provided.
  • The customer must obtain written authorization from RallyCam before returning any product.

Products that have been used beyond what is reasonably necessary to verify an approved defect, damaged, altered, modified, incompletely returned, or show signs of improper handling may not qualify for return or refund.

Products Damaged Upon Arrival

If your product arrives with visible physical damage, a manufacturing issue, missing components, an incorrect product, or shipping-related damage, you must contact RallyCam within 3 calendar days after delivery.

To evaluate the claim, we may require clear photographs and/or videos showing:

  • The complete product.
  • The original box and packaging.
  • The shipping label.
  • All components and accessories included in the package.
  • The specific damage, defect, or issue being reported.

Photos and videos must clearly allow RallyCam to identify and evaluate the reported issue.

Claims regarding visible shipping damage, missing items, incorrect products, or damage present upon arrival that are submitted after the 3-calendar-day period may not be eligible for coverage, except where otherwise required by applicable law.

If the claim is approved, RallyCam may provide an appropriate resolution depending on the circumstances, including:

  • Replacement.
  • Reshipment.
  • Exchange.
  • Partial resolution.
  • Store resolution.
  • Refund.

The appropriate resolution will be determined after reviewing the individual case.

Manufacturing or Functional Issues

If a customer reports that the RallyCam headset, camera, audio function, controls, charging function, connectivity, or another intended product function is not operating as expected because of a potential manufacturing defect, RallyCam may require reasonable verification or troubleshooting before approving a warranty claim, replacement, reshipment, exchange, or refund.

Depending on the issue, customers may be asked to:

  • Provide photographs or videos demonstrating the problem.
  • Show the complete headset and the affected component.
  • Demonstrate the reported issue through video.
  • Confirm how the product was charged, worn, connected, or used.
  • Confirm the phone, operating system, app, settings, or other compatible device used when relevant.
  • Follow reasonable troubleshooting, charging, reset, connection, fitting, or inspection instructions provided by RallyCam.
  • Provide additional evidence reasonably necessary to determine the cause of the issue.

Failure to provide sufficient evidence or complete reasonable verification steps may prevent RallyCam from confirming the claim.

Issues caused by misuse, excessive wear, improper handling, accidents, impacts, drops, crushing, unauthorized modifications, improper charging, incompatible equipment, use outside the product's intended purpose, or other circumstances outside the product's intended specifications are not considered manufacturing defects.

Sports, Indoor, and Outdoor Use

RallyCam is intended for recreational sports, training, and general personal use, subject to the product instructions and any restrictions stated on the applicable product page.

Outdoor use does not mean that the product is waterproof, impact-proof, or suitable for every environmental condition.

Unless expressly stated otherwise in the specific product documentation, RallyCam does not guarantee that the product is suitable for:

  • Swimming or submersion in water.
  • Heavy rain or prolonged water exposure.
  • Flooding or standing water.
  • Excessive moisture.
  • Severe storms.
  • Extreme heat or cold.
  • Sand, dust, mud, or other harsh environmental exposure.
  • High-impact collisions.
  • Improper storage outdoors for extended periods.

Damage resulting from prolonged water exposure, submersion, excessive moisture, extreme conditions, heavy impact, or use outside the product's intended specifications may not qualify as a manufacturing defect.

Normal use during tennis, training, running, recreational sports, or ordinary outdoor activity does not by itself invalidate the warranty.

Normal Wear and Athletic Use

RallyCam is a wearable electronic sports product and naturally experiences wear through normal use.

The warranty does not cover normal deterioration resulting from ordinary athletic, recreational, or day-to-day use.

Normal wear may include, without limitation:

  • Surface scuffs.
  • Scratches.
  • Cosmetic marks.
  • Dirt or staining.
  • Gradual discoloration.
  • Fading caused by sunlight or normal exposure.
  • Surface abrasion.
  • Wear from repeated contact with skin, hair, clothing, hats, visors, towels, or sports equipment.
  • Minor changes in finish or appearance.
  • Normal deterioration of flexible or contact surfaces.
  • Normal reduction in battery performance over time.
  • General deterioration resulting from ordinary use.

These conditions do not constitute manufacturing defects.

Customers are responsible for using, cleaning, charging, storing, and handling the product in a manner consistent with normal use and the product instructions.

Impacts, Drops, Collisions, and Physical Damage

The limited warranty does not cover physical damage caused after delivery by circumstances including:

  • Drops.
  • Falls.
  • Collisions.
  • Direct impacts.
  • Crushing.
  • Excessive bending or twisting.
  • Cuts or punctures.
  • Sharp objects.
  • Excessive abrasion.
  • Contact with rackets, balls, fences, walls, floors, vehicles, animals, or other objects.
  • Intentional damage.
  • Improper storage.
  • Negligence.
  • Misuse.
  • Accidents.
  • Use inconsistent with the product's intended purpose.

Such damage is considered external or use-related damage rather than a manufacturing defect.

Charging, Battery, Ports, and Power Responsibility

Customers are responsible for charging and handling the product using appropriate equipment and reasonable care.

Damage caused by improper charging or power use is not considered a manufacturing defect.

This may include:

  • Use of damaged, unsuitable, or incompatible charging equipment.
  • Excessive force applied to charging ports or connectors.
  • Improper insertion or removal of charging cables.
  • Exposure of charging ports to water, debris, or contamination.
  • Unauthorized battery replacement or disassembly.
  • Charging in extreme heat, extreme cold, or otherwise unsuitable conditions.
  • Electrical damage caused by improper power sources.
  • Physical damage to cables, ports, or connectors after delivery.

Battery life and charging duration may vary depending on recording use, audio use, connection status, settings, temperature, age of the product, and other operating conditions.

Gradual battery-capacity reduction resulting from normal use and aging is not, by itself, a manufacturing defect.

Camera, POV, Audio, Stabilization, and Visual Expectations

Camera footage, perceived image quality, field of view, audio quality, stabilization, framing, and recorded appearance may vary depending on the conditions in which the product is used.

Factors affecting results may include:

  • Lighting conditions.
  • Time of day.
  • Indoor or outdoor environment.
  • Player movement.
  • Head movement.
  • Running, jumping, serving, turning, or rapid direction changes.
  • How the product is positioned or fitted.
  • Camera angle.
  • Distance from the subject.
  • Recording settings.
  • Phone or app settings.
  • Screen brightness and screen color settings.
  • Compression, playback, upload, social-media processing, or other digital processing.
  • Environmental noise.
  • Wind.
  • Obstructions.
  • Compatibility with the connected phone or device.

RallyCam is designed to provide hands-free recording from the user's wearable point of view when used as intended.

However, personal preference or subjective expectations regarding video sharpness, framing, stabilization, angle, field of view, sound, color, brightness, perceived quality, or the appearance of recordings are not considered manufacturing defects by themselves.

Differences between how footage appears in person and how it appears in photographs, advertisements, social-media content, edited videos, demonstrations, or on electronic displays do not automatically indicate a defect.

A customer being dissatisfied because the product:

  • Records at a different angle than expected.
  • Shows more movement than expected.
  • Looks different from a promotional photograph or video.
  • Produces different results under different lighting or motion conditions.
  • Does not match a personal expectation regarding video, audio, framing, stabilization, or visual appearance.

does not by itself qualify the product for a return, replacement, warranty claim, or refund.

Any specification, compatibility statement, resistance rating, recording capability, battery estimate, or feature applies only as expressly stated on the applicable product page or official product documentation.

Fit, Comfort, and Wear Expectations

RallyCam is designed as a wearable sports headset. Fit and comfort may vary from person to person because of differences in head shape, ear shape, hairstyle, clothing, hats, visors, movement, and personal preference.

Subjective dissatisfaction regarding fit, perceived tightness, perceived looseness, comfort, appearance while worn, or personal preference does not by itself constitute a manufacturing defect.

A claim may be reviewed if a verifiable structural or manufacturing defect prevents the product from being worn or used as intended.

Phone, App, and Device Compatibility

Where a RallyCam product connects to a phone, app, or other device, functionality may depend on the customer's device, operating system, permissions, Bluetooth or wireless settings, app version, storage availability, and other third-party or device-specific factors.

RallyCam does not guarantee uninterrupted compatibility with every phone, operating-system version, software update, third-party app, or device unless expressly stated on the applicable product page.

Issues caused solely by unsupported, outdated, misconfigured, restricted, or incompatible third-party hardware or software do not constitute a manufacturing defect in the RallyCam product.

Customers may be required to complete reasonable compatibility and troubleshooting steps before a claim is approved.

Recording, Privacy, and Venue Rules

Customers are responsible for using RallyCam in compliance with all applicable laws, rules, regulations, privacy requirements, consent requirements, venue policies, school rules, club rules, league rules, tournament rules, workplace rules, and other restrictions that may apply to recording audio or video.

The fact that RallyCam is capable of hands-free recording does not mean that recording is permitted in every location or situation.

Customers are responsible for determining whether recording is allowed before using the camera function.

RallyCam is not responsible for penalties, disputes, claims, removals, suspensions, losses, or other consequences resulting from a customer's recording or use of the product in violation of applicable law or third-party rules.

Safety and Situational Awareness

RallyCam is not protective equipment and is not intended to prevent injury.

Customers are responsible for using the product safely and maintaining awareness of their surroundings.

Users should not operate the product in a manner that distracts them from traffic, other players, equipment, hazards, instructions, or surrounding activity.

Customers are responsible for selecting an appropriate audio volume and for complying with any safety rules applicable to their activity or location.

Use during sports or physical activity is at the user's own discretion and should be discontinued if the product interferes with safe participation.

Perceived Value and Customer Expectations

RallyCam does not provide refunds solely because a customer believes that the product:

  • Was not worth the purchase price.
  • Did not provide the expected level of excitement, entertainment, or usefulness.
  • Did not meet a subjective expectation.
  • Did not look exactly as imagined.
  • Did not perform according to a personal preference.
  • Was purchased as a gift and the recipient did not like it.
  • Is no longer wanted.

Subjective dissatisfaction does not constitute a manufacturing defect.

Lost Packages

A package may be considered potentially lost when its tracking information has not received a meaningful update for more than 15 days.

In these cases, RallyCam may review the shipment status with the carrier, supplier, fulfillment partner, or logistics provider.

If the shipment is confirmed as lost, RallyCam may arrange an appropriate resolution, including reshipment or replacement.

A shipping delay alone does not automatically mean that a package has been lost.

Cases That May Be Eligible for Replacement, Reshipment, Exchange, or Refund

A claim may be eligible for review when:

  • The customer received an incorrect product.
  • A required component or accessory was missing when the package arrived and the issue was reported within the applicable claim period.
  • The package has been confirmed lost.
  • The product arrived damaged and the issue was reported within 3 calendar days with sufficient photographic or video evidence.
  • The product has a verifiable manufacturing defect covered by the 60-day limited warranty.
  • The product's intended camera, audio, charging, control, or connectivity function has a verifiable manufacturing defect.
  • Another issue is expressly approved by RallyCam in writing.

Eligibility for review does not automatically guarantee a refund.

RallyCam will determine the appropriate resolution after reviewing the specific circumstances of the claim.

Cases Not Eligible for Return, Warranty, Replacement, Reshipment, Exchange, or Refund

Except where otherwise required by applicable law, claims may be denied in situations including:

  • The customer changed their mind.
  • The customer no longer wants the product.
  • The customer simply does not like the product.
  • The customer believes the product was not worth the purchase price.
  • The product did not meet a subjective expectation.
  • The product was purchased as a gift and the recipient does not want it.
  • The customer is dissatisfied with subjective aspects such as fit, comfort, appearance, feel, perceived size, camera angle, visual quality, perceived stabilization, audio, color, or perceived value.
  • The product or recorded footage appears different from a photograph, video, advertisement, social-media post, edited demonstration, or screen display.
  • The product has been used when an unused return is required.
  • The product is dirty, stained, scratched, damaged, altered, modified, dismantled, repaired, or otherwise changed.
  • The product shows normal wear from athletic or recreational use.
  • The product shows ordinary scuffs, abrasion, discoloration, cosmetic deterioration, or normal battery aging.
  • The product was damaged by a fall, impact, collision, crushing, sharp object, excessive bending, or excessive force.
  • Damage resulted from improper charging or unsuitable charging equipment.
  • Damage resulted from water exposure, submersion, excessive moisture, extreme temperatures, severe weather, or environmental conditions beyond the product's intended specifications.
  • Damage resulted from misuse, accidents, negligence, or improper handling.
  • The issue is caused solely by an incompatible or misconfigured phone, app, operating system, software, or third-party device.
  • The customer failed to follow reasonable verification or troubleshooting instructions.
  • The customer did not provide sufficient photographs, videos, or other requested evidence.
  • Components or accessories are missing.
  • Original packaging is missing or damaged when original packaging is required for the approved return.
  • The customer requests cancellation after the order has already been processed or shipped.
  • Delivery failed because the recipient could not be contacted or located.
  • The package was not collected within the carrier's required timeframe.
  • The customer provided an incorrect, incomplete, inaccessible, or otherwise undeliverable address.
  • The carrier marked the package as delivered.
  • The product was returned without prior written authorization from RallyCam.
  • The product was sent to an address not authorized by RallyCam.
  • The product was shipped to a location where logistical limitations prevent the requested after-sales service.
  • The customer's use of the recording function violates applicable law, privacy requirements, venue rules, league rules, school rules, or other third-party restrictions.

Free Gifts, Bonus Items, and Promotional Products

Complimentary products, free gifts, bonus items, promotional extras, replacement items, goodwill items, and other products supplied without a separate purchase price are not eligible for monetary refunds.

The value of a free or complimentary item cannot be converted into cash, refunded, credited, or deducted from the price of another product.

If an eligible complimentary item arrives damaged or incorrect, RallyCam may, depending on availability and the circumstances, provide an appropriate replacement or other resolution.

Items supplied as part of a previous warranty or after-sales resolution are not independently refundable unless RallyCam expressly agrees otherwise in writing.

Delivery Responsibility

Customers are responsible for providing a complete, accurate, and accessible shipping address when placing an order.

Once the carrier marks the package as delivered, RallyCam will generally consider its delivery obligation fulfilled, except where applicable law requires otherwise.

RallyCam is not responsible for:

  • Packages marked as delivered that the customer subsequently claims were not received, subject to any mandatory legal rights.
  • Packages received by another person at the delivery address.
  • Packages delivered to household members.
  • Packages delivered to reception desks.
  • Packages delivered to mailrooms.
  • Packages delivered to building staff.
  • Packages delivered to neighbors or other customary recipients.
  • Packages not collected on time.
  • Failed delivery attempts caused by recipient unavailability.
  • Failed deliveries caused by incorrect, incomplete, or inaccessible addresses.
  • Losses or additional expenses resulting from incorrect information supplied by the customer.

If tracking indicates that a package has been delivered, customers should first check:

  • The delivery location.
  • Household members.
  • Neighbors.
  • Reception desks.
  • Mailrooms.
  • Building staff.
  • Safe delivery areas.
  • Carrier tracking information.

If an order is returned because of an incorrect address, failed delivery, refusal, failure to collect the package, or another circumstance attributable to the customer, the customer may be responsible for applicable reshipping costs.

Address Changes

Customers are responsible for carefully reviewing their shipping information before completing an order.

RallyCam does not guarantee that an address can be changed after an order has been confirmed.

Once an order has entered processing, fulfillment, or shipping, an address modification may no longer be possible.

RallyCam is not responsible for delivery problems resulting from shipping information originally provided incorrectly by the customer.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

RallyCam cannot guarantee cancellation once an order has entered processing or fulfillment.

Orders that have already been shipped cannot be cancelled.

Refusing delivery does not automatically create eligibility for a refund.

Return and Warranty Process

To begin a warranty claim, return request, replacement request, exchange request, or other product-related claim, contact:

Email: lpluserl97@gmail.com
Phone: +591 72682162

Please include:

  • Your order number.
  • Your full name.
  • A clear explanation of the issue.
  • Relevant photographs or videos when applicable.

RallyCam may request additional photographs, videos, packaging images, shipping labels, product information, charging information, device information, or other evidence reasonably necessary to evaluate the claim.

Do not return any product before receiving written approval and return instructions from RallyCam.

Unauthorized returns may be rejected.

Return Instructions

If a return is approved, RallyCam will provide written instructions explaining how and where the product must be returned.

The appropriate return destination may vary depending on:

  • The customer's location.
  • The product.
  • The nature of the claim.
  • The supplier.
  • The logistics provider.
  • Available return facilities.
  • Other operational considerations.

A return may be directed to:

  • A logistics center.
  • An authorized supplier.
  • A warehouse.
  • A returns facility.
  • Another location designated by RallyCam.

Do not send the product to the address appearing on the original shipping package unless RallyCam specifically instructs you to do so.

Products sent without authorization or sent to an incorrect address may be rejected.

Any resulting shipping or handling costs may be the customer's responsibility.

Unless RallyCam expressly agrees otherwise in writing or applicable law requires otherwise, return shipping costs are the customer's responsibility.

Customers should retain any tracking number, shipping receipt, or other proof of return until the claim has been fully resolved.

Inspection of Returned Products

Receiving a returned product does not automatically mean that the return or refund has been approved.

Returned products may be inspected to verify:

  • Product condition.
  • Evidence of use.
  • Dirt, sweat residue, or staining.
  • Normal or excessive wear.
  • Missing components or accessories.
  • Damage.
  • Alterations or modifications.
  • Surface abrasion.
  • Camera lens condition.
  • Earhook and neckband condition.
  • Charging-port or connector condition.
  • Buttons or control condition.
  • Packaging condition.
  • Compliance with approved return instructions.
  • The issue originally reported by the customer.

If the returned product does not meet the applicable return or warranty conditions, the claim may be rejected.

Refunds

When a refund requires the return of a product, the refund will normally be considered only after the returned product has been received and inspected.

RallyCam will notify the customer whether the refund request has been approved or rejected.

If approved, the refund will be issued to the original payment method within up to 10 business days after approval.

Once RallyCam initiates the refund, additional processing time may be required by the customer's:

  • Bank.
  • Card issuer.
  • Payment provider.
  • Payment processor.
  • Financial institution.

RallyCam is not responsible for delays caused by external financial institutions or payment processors.

Shipping charges, return shipping costs, and other non-refundable charges will not be refunded unless RallyCam expressly approves otherwise or applicable law requires otherwise.

International Orders

This policy applies to orders shipped within the United States and, where international shipping is offered, to eligible international orders.

International shipping may involve:

  • Longer transit times.
  • Carrier restrictions.
  • Customs procedures.
  • Local delivery requirements.
  • Additional logistical limitations.
  • Limited return options.
  • Limited replacement or reshipment options.

For remote regions, islands, or destinations with limited logistics infrastructure, certain return, replacement, reshipment, exchange, or after-sales options may not be available.

Any authorized return must be sent only to the address provided by RallyCam in writing.

Unless expressly agreed otherwise, the customer is responsible for authorized return shipping costs.

Customers may also be responsible for taxes, duties, customs fees, or other charges imposed by the destination country where applicable.

Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any consumer right or remedy that cannot legally be excluded under applicable law.

Where mandatory consumer-protection laws provide rights beyond those described in this policy, those mandatory rights will apply.

Contact

For questions, returns, warranty requests, damaged-product claims, or other product-related issues, contact:

RallyCam
Email: lpluserl97@gmail.com
Phone: +591 72682162